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Saladworks – Blackwood, NJ

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America’s Best Salads Meets America’s Worst Service.

Saladworks – Blackwood, NJ
1484 Blackwood-Clementon Rd
Blackwood, NJ 08012
(856) 309-5010
Website: http://www.saladworks.com
Meal: Dinner / Weekend / 6pm
Price: $19 (For Two – No Tip)

We were passing through Blackwood on a recent evening and decided it was a good time to try the relatively new Saladworks store wedged between a T-Mobile store and Venuto’s. For a Friday night around 630, the joint was sure dead, with but three or four other people in the dining room. Perhaps that should have been our first signal to run for the hills.

Inside the spacious Saladworks we thought the new in-wall salad displays were cool, if not a bit icky. I’d be interested to know how long they refresh those salads on display. With the lack of patrons, we had no problem quickly coming up to bat with an order of the old Newport Salad and a do-it-yourself’er for Autumn. The girl working the ‘salad creation’ station wasnt certain what was in the Newport, but got it right. Unfortunately, she skimped on just about all the toppings. A scant amount of tuna, shrimp, and (3) small diced tomatoe wedges later, my frustration was clear and she noticed. When she asked if she put the wrong ingredients in, I just asked for more tomatoes. Autumn did much better with her salad, as she was able to direct and supervise each ingredient. Overall, the portion size seemed painfully small compared to other salad places, even other Saladworks locations.

We had brought a coupon with us to the store, $3 off of a $15 purchase, and presented it for use when our orders hit the register. Unbeknown to us, the cashier notified us that the coupon was only applicable in the Deptford store. Considering the fact that I was already annoyed by my skimmed-down salad, I asked the cashier to honor the coupon. When she declined, I told her that I was willing to walk away and just leave the salads there. She responded that she’d ‘get in trouble’ and appeared as frustrated with me as I was becoming with her. When I asked her if throwing away two salads was worth the headache over a $3 coupon, she simply shrugged and again refused to honor the coupon. Since they surely couldnt serve the salads to anyone else and we weren’t the kind of people to see good food wasted, we conceded to purchase them at the regular price. The cashier clearly didn’t care one way or another, which was pretty amazing.

As far as the food went, the portion size left me a little bit hungry afterward. The wheat rolls were cold to the touch and do not appear to have been freshly baked or at least recently warmed up. In summary, I got 80% of a salad, day-old rolls, and a cashier that wouldnt find a way to offer in compromise if they truly couldnt just hit a button to give us a few bucks back. We won’t ever return. This situation is very indicative of what’s wrong with the economy right now. When people have less money (less jobs = less money) and you can’t increase the quality or quantity of your product (quantity is sure less!), the only reasonable thing you can do is to increase your service. Instead, management of this Saladworks is content to retain people who are clearly not passionate about providing service and would rather would risk throwing away what would still no doubt be a 100-200% margin after a small coupon was applied.

We recommend avoiding this venue and sticking to other Saladworks locations or competitors.

Guru’s Score: 1.95 Chews

 ★★☆☆☆

Subjective rating: Doesnt work.

Have you been to Saladworks in Blackwood? If so, please add your rating! (Limited to 1 Vote per IP Address.)

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Last 7 posts by Chewru Guru

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Saladworks - Blackwood, NJ, 3.8 out of 5 based on 6 ratings

8 Responses to " Saladworks – Blackwood, NJ "

  1. Hello,
    We at Saladworks would like to apologize for the experience that you had at this location. We have already been in touch with the owners of the store as well as their Business Coach to discuss your comments. Our customers are our number one priority and we take your opinion seriously. As a tangible way to apologize for your experience and show our appreciation for your business, we would like to offer you a free entree on us if you would be willing to share your mailing address. We would love to hear from you at guestrelations@saladworks.com.
    Thanks and have a great day!

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  2. Mars says:

    I would have to completely disagree with this review. I am a member of Planet Fitness and eat at this Saladworks at least 3 times per week. The staff is always friendly and the service is always quick. My food has always been fresh. Why is it that when something bright and new comes to Gloucester Twp people have to bash it? It sounds to me like this critic was having a very bad day.

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  3. Chewru Guru says:

    Saladworks – thank you for your comment. We’ll email your offline in the near future.

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  4. Chewru Guru says:

    Mars – thank you for your input! I would like to note that I never complained about the freshness of the food nor the speed of the service. Specifically, as I wrote in the review, I didnt like the portion size compared to other Saladworks locations and I was appalled they were willing to toss away two good salads to save $3 (seriously?). You can certainly fault me for not noticing the fine-printed location .. guilty as charged.. but to then actually convey to the customer you’d rather chuck something than honor the coupon is absolutely ridiculous. You sacrifice the return visits my girlfriend and I would make.. you sacrifice that small revenue into the municipality.. and maybe you even sacrifice the patronage of friends and family. What did they gain for it? A savings of $3. Doesn’t seem worth it to me. I don’t necessarily blame the clerk as much as I’d blame poor training and management. As a side note, I’m certainly not ‘bashing’ or discriminating against restaurants in Gloucester Township. You’ll note we like the Starbucks next door, we love the Denny’s up the road, and frequent Full Ho Chinese (but have yet to get around to a review). Even across all of our reviews (check the ‘Big List’ page), the average sitewide score is over a 3.3/5.0, which is well on the favorable side.

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  5. ExitZero says:

    I am a regular patron of this Saladworks. I have to agree with Mars – the other critic certainly must have been having a bad day. I have eaten at several other Saladworks in the South Jersey area and there is no comparison. This Saladworks is by far the best. There is no doubt that the owners and staff at this establishment take pride in their store – just look at how clean the place is! The food is definitely always fresh and as for the portion sizes, I honestly never noticed a difference as compared to the other stores. The staff and management are courtesy and friendly, at least that has been my experience, and they definitely do not come off as poorly trained! In this economy we should be supporting small businesses not bashing them!

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  6. SamAdams says:

    I’m going to have to agree with the other two reviewers – I think the critic was just having a bad day. I usually wouldn’t even bother posting a comment, but I have been to this Saladworks a lot (almost everyday actually) and I’ve never had a problem with the portions. Furthermore, I get Saladworks coupons in the mail all the time, as does my daughter. On the bottom of the coupon they clearly say what store they’re for. Is it really the cashier’s fault if you didn’t bother to read the coupon? “Considering the fact that I was already annoyed by my skimmed-down salad, I asked the cashier to honor the coupon. When she declined, I told her that I was willing to walk away and just leave the salads there.” Maybe its just me, but it seems like you really hassled that girl over just $3.

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  7. Chewru Guru says:

    Mars – thank you for your comment. Chewru welcomes feedback that appears to faithfully represent those that stumble upon this site. After your comment, as you may be aware, several others posted similar comments generally agreeing with your view and each scored Saladworks a perfect score on the user voting. This is unusual for the type of comment/rating trends I can measure, though, and I checked our server access logs to see where, exactly, the traffic was coming from. Unfortunately, my investigation leads me to believe that the commenting/rating activity within the last 48 hours is likely not genuine interest. Therefore, while I will be happy to keep your comment to my original post, I have removed the numerous concurrent comments and associated ratings.

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  8. Gus says:

    The soups are always delish and fresh and the addition of several types of sandwiches let’s me mix it up a bit. Love this place. So close to school and a Starbucks next door!!

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